Chick-fil-A was named the most popular fast-food chain for the fourth consecutive year in a 2018-2019 American Customer Satisfaction Index report.
On a customer satisfaction scale of 100 points, which is based on the input of nearly 23,000 individual customers, the fried chicken restaurant earned 87 points in 2018 and 86 in 2019. Panera Bread received the second-highest score with 81 points for both years, and McDonald’s earned the lowest score with 69 points for both years.
“The company still demonstrates customer satisfaction dominance,” ACSI reported. “With its strong satisfaction edge and plans to continue expanding, the chicken specialist could pose a threat to even the largest players in the industry.”
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