Amazon Says New ‘Feeling’ Robot Is Augmenting — ‘Not Replacing’ — Human Workers

Amazon’s new “Vulcan” warehouse robot — capable of picking, stowing and rearranging three-quarters of the items Amazon stocks — could put a vast swath of America’s blue collar workforce in the crosshairs.

Vulcan, already operating in Spokane, Washington, and Hamburg, Germany, uses a sense-of-touch system to navigate shelves that once required the human mind and hand, reaching bins eight feet high or inches from the floor — all while learning from its missteps. Amazon plans to roll out the machines across the U.S. and Europe within “the next couple of years.”

“Fitting an item into or plucking one out of this crowded space has historically been challenging for robots that lack the natural dexterity of humans,” the company wrote in a press release. “Vulcan is our first robot with a similar kind of finesse. Vulcan can easily manipulate objects within those compartments to make room for whatever it’s stowing, because it knows when it makes contact and how much force it’s applying and can stop short of doing any damage.”

Meet Vulcan: Amazon’s first robot with a sense of touch. https://t.co/roGUfJbuW6 #AI #robotics pic.twitter.com/zOjWHwJnI9

— Werner Vogels (@Werner) May 7, 2025

An articulated arm tipped with a spatula-like “paddle” slides into crowded cubbies, guided by force-feedback sensors that measure pressure in real time, while a second arm’s suction cup and AI vision system pluck single items without grabbing extra merchandise. The robot can detect when it can’t grasp an object and flags a nearby coworker; otherwise it rearranges existing inventory, “zhoops” new goods into place via miniature conveyor belts, and logs each move for a machine learning review.

The hardware is backed by physical-environment AI software trained on thousands of real-world touch scenarios — from toothpaste tubes to fragile electronics — so Vulcan steadily refines its grip and speed. Amazon says it already relies on more than 750,000 mobile bots to ferry shelves around its network; adding dexterous handling machines closes one of the last gaps between human and robotic labor on the warehouse floor.

Amazon said in September it employed over 800,000 U.S. workers on its “front-line team,” and the company claimed Vulcan could process orders at human-comparable speeds for 75% of stock, leaving only odd-shaped items for people. But one such front-liner insisted the bot “work[s] alongside” employees, sparing them ladder climbs and repetitive bending.

“Working alongside Vulcan, we can pick and stow with greater ease,” Kari Freitas Hardy, an employee at the Spokane warehouse, said in the press release. “It’s great to see how many of my coworkers have gained new job skills and taken on more technical roles, like I did, once they started working closer with the technology at our sites.”

Economists have long painted Amazon’s distribution network as a bellwether for broader labor disruption. Amazon counters that robots create “hundreds of new categories of jobs.” An Amazon spokesman told the Daily Caller News Foundation that “since introducing robots within Amazon’s operations, we’ve continued to hire hundreds of thousands of employees to work in our facilities and created many new job categories worldwide,” stressing that Vulcan is meant for “augmenting — not replacing — human capabilities.”

The company pointed to a mechatronics and robotics apprenticeship that it says boosts graduates’ pay “about 40%” and claimed its heavily automated Shreveport, Louisiana, fulfillment center, which has “10x more automation,” will still require “30% more skilled labor” and eventually employ 2,500 people. CEO Andy Jassy credited the device with “creating opportunities for our teammates to grow their skills in robotics maintenance” in a Wednesday post.

A 2024 Senate investigation, using internal Amazon logs, emphasizes the pressure on human workers: injury rates rise during peak seasons when workers trudge through 10-hour shifts; machines that heave merchandise into high and low-level shelving slots could trim those risks — while simultaneously trimming payroll.

But Parness concedes full automation is still out of reach.

“I don’t believe in 100% automation,” he told CNBC, adding that Vulcan alerts humans whenever it encounters an unfamiliar product.

Content created by The Daily Caller News Foundation is available without charge to any eligible news publisher that can provide a large audience. For licensing opportunities of our original content, please contact licensing@dailycallernewsfoundation.org